Smart MTO

Frequently Asked Questions about PlantFCE Mails AI

Learn about Mails AI's capabilities, setup process, and how it can transform your email management.

What is Mails AI?

Mails AI is an AI agent that streamlines vendor correspondence by sending emails, managing follow-ups, and organizing communication. It integrates with Cost AI to update cost data based on vendor responses.

Who is Mails AI designed for?

Mails AI is designed for businesses and professionals in cost estimation and procurement who need an efficient way to gather cost data from vendors.

Can I customize the email templates used by Mails AI?

Yes, you can customize the email templates to match your tone, branding, and specific requirements.

How does Mails AI qualify vendors?

Mails AI uses predefined criteria to filter and select vendors based on their suitability for the requested item or equipment.

Can Mails AI handle follow-ups automatically?

Yes, Mails AI sends automated follow-up emails based on vendor response status, ensuring timely communication.

How does Mails AI update cost data in Cost AI?

Mails AI parses vendor responses, extracts cost data, and integrates it directly into Cost AI. It flags incomplete or inconsistent data for user review.

Can Mails AI manage multiple vendors for the same item?

Yes, Mails AI handles simultaneous correspondence with multiple vendors and compares their responses for better decision-making.

How does Mails AI track correspondence?

Mails AI maintains a centralized log of all communications, tagged with statuses like 'Sent,' 'Awaiting Reply,' and 'Follow-Up Due.'

Can Mails AI analyze vendor responses?

Yes, Mails AI can extract relevant cost data and flag missing or unclear information for user review.

Does Mails AI support bulk email campaigns?

Yes, Mails AI can send batch emails to multiple vendors for items with similar requirements.

Can Mails AI recommend alternative vendors?

In future updates, Mails AI will be able to suggest alternative vendors based on historical data and performance.

Do I need to preview emails before sending?

Mails AI provides an option to preview and edit emails before sending, but it can also send fully automated emails if preferred.

Is Mails AI mobile-friendly?

Currently, Mails AI is optimized for desktop use, but mobile compatibility is on the roadmap.

Can I integrate Mails AI with my existing CRM?

Integration with popular CRMs is planned for future updates. For now, all correspondence is tracked within Mails AI and synced with Cost AI.

How secure is Mails AI?

Mails AI ensures secure email communication through encryption and adheres to global data privacy regulations like GDPR and CCPA.

Does Mails AI support multilingual emails?

Currently, Mails AI supports English only, but multilingual support is planned for a future release.

Can I control user access within Mails AI?

Yes, Mails AI includes access controls to restrict or grant permissions based on user roles.

How do I set up Mails AI?

Mails AI comes pre-integrated with Cost AI. You can configure vendor criteria, email templates, and workflows in a few simple steps.

What if I need help with using Mails AI?

We provide a detailed user guide and customer support to help you get started and troubleshoot issues.

Can I import my vendor database into Mails AI?

Yes, you can import vendor data to streamline the qualification and email-sending process.

Is Mails AI included with Cost AI?

Mails AI is part of the Smart MTO ecosystem, which includes Cost AI, and works seamlessly to enhance vendor correspondence.

Is there an additional cost for Mails AI?

No additional cost is required for Mails AI if you’re already subscribed to Smart MTO.

Do you offer a free trial?

We offer a 30-day refund policy, allowing you to explore Mails AI risk-free.

What new features can we expect for Mails AI?

Future updates include multilingual support, AI-powered vendor recommendations, CRM integration, and mobile app compatibility.

How can I request new features?

We welcome feedback! Reach out to us through our support team or submit feature requests via our website.